Wipro Entry Level Careers 2022 Hiring Production Specialist

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Wipro Entry Level Careers 2022
Wipro Entry Level Careers 2022

Wipro Entry Level Careers 2022 Hiring Test Engineer. Wipro is conducting an off campus recruitment drive for freshers. Below are the Wipro Job description, Eligibility, and details.

Company Name: Wipro

Job Role: Production Specialist

Location: Hyderabad

Experience: Freshers

Education: Any Graduate

Salary: Not Mentioned

Last Date: ASAP

Wipro Entry Level Careers 2022

Job Description

  • Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
  • Document all pertinent end user identification information,including name, department, contact information and nature of problem or issue
  • Update own availability in the RAVE system to ensure productivity of the process
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Follow standard processes and procedures to resolve all client queries
  • Resolve client queries as per the SLA’s defined in the contract
  • Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
  • Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems

Eligibility

  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks

Skills

  • Collaborative working
  • Problem solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Client (Internal) Centricity
  • Effective Communication

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Important Note While Applying For Jobs:

Please read the job instructions and requirements carefully before applying. If your CV is shortlisted, you will receive all communications from the organization via your registered email address. Keep checking your inbox for details about the next round once your CV has been shortlisted.

How To Apply for Wipro Entry Level Careers 2022?

Eligible candidates apply for this Drive online by following the below link. All Interview details will be shared via email.

Wipro Entry Level Careers 2022

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